Terms of Service for Timber and Testimony

Welcome to Timber and Testimony. By accessing or using our website and online store you agree to be bound by the following Terms of Service ("Terms"). Please read these Terms carefully. If you do not agree with these Terms, you should not use our Site.

1. General

• Timber and Testimony ("we," "us," or "our") operates an online store offering pre-order, custom made-to-order, and ready-to-ship products.
• These Terms apply to all users of the Site, including browsers, customers, and contributors of content.
• We reserve the right to update or modify these Terms at any time without prior notice. Changes are effective immediately upon posting. Your continued use of the Site constitutes acceptance of the revised Terms.

2. Use of the Site

• You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the Site.
• Prohibited activities include, but are not limited to, unauthorized access to our systems, posting harmful or illegal content, or engaging in any activity that disrupts the Site’s functionality.

3. Orders and Payment

• Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including errors in pricing or product availability.
• Pricing: Prices are listed in USD and are subject to change without notice. Prices do not include taxes or shipping fees unless explicitly stated.
• Payment: You agree to provide accurate payment information and authorize us to charge the provided payment method for all purchases. We use secure third-party payment processors to handle transactions.
• Errors: We reserve the right to correct any errors in pricing or product descriptions, even after an order is placed. If an error is identified, we will notify you and provide the option to proceed with the corrected information or cancel the order.

4. Cancellation Policy

• Pre-Order and Custom Made-to-Order Items: These items are final sale and cannot be canceled or refunded once the order is placed.
• Ready-to-Ship Items: Orders for ready-to-ship items may be canceled within 24 hours of placing the order. A full refund will be issued to the original payment method within 5-7 business days. No cancellations or refunds are accepted after this 24-hour period.
• For further details, please refer to our Cancellation Policy.

5. Shipping and Delivery

• Shipping times and costs vary based on location and selected shipping method. Estimated delivery times are provided at checkout but are not guaranteed.
• We are not responsible for delays caused by third-party shipping carriers, customs, or unforeseen circumstances (e.g., natural disasters).
• Risk of loss and title for products pass to you upon delivery to the shipping carrier.

6. Returns and Refunds

• Due to the nature of our products, we do not accept returns unless the item is damaged or defective upon receipt.
• If you receive a damaged or defective product, please contact us within 7 days of delivery with your order number and evidence of the issue (e.g., photos). We will review the claim and, if approved, provide a replacement or refund at our discretion.
• Refunds, when applicable, will be issued to the original payment method and may take 5-7 business days to process.

7. Intellectual Property

• All content on the Site, including text, images, logos, and designs, is the property of Timber and Testimony or its licensors and is protected by copyright, trademark, and other intellectual property laws.
• You may not reproduce, distribute, or create derivative works from any content on the Site without our express written permission.

8. User Content

• If you submit content to the Site (e.g., reviews, comments, or photos), you grant Timber and Testimony a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display such content for promotional or operational purposes.
• You are responsible for ensuring that your content does not violate any laws or infringe on the rights of others.

9. Limitation of Liability

• To the fullest extent permitted by law, Timber and Testimony is not liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or purchase of products.
• Our total liability for any claim related to the Site or products will not exceed the amount paid for the product or service in question.

10. Disclaimer of Warranties

• The Site and all products are provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
• We do not guarantee that the Site will be uninterrupted, error-free, or free from viruses or other harmful components.

11. Governing Law

• These Terms are governed by the laws of the United States and the state in which Timber and Testimony is headquartered, without regard to conflict of law principles.
• Any disputes arising from these Terms or your use of the Site will be resolved in the state or federal courts located in the state of our headquarters.

12. Termination

• We reserve the right to terminate or suspend your access to the Site at any time, without notice, for any reason, including violation of these Terms.

13. Contact Information

For questions, concerns, or requests regarding these Terms, please contact us at:

Timber and Testimony
Email: support@timberandtestimony.com

By using our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.